Why Mobile Marketing Must be Run by Social Marketers

“Imagine instead of printing out an email coupon you could simply present a coupon sent to your phone?” Or, “So you’re walking by a Starbucks and your phone goes off in your pocket with an offer for half off a latte.”

I’ve heard variations of those excited proclamations more than a few times over the years – usually from some otherwise well-intentioned marketer at the stunning realization that his phone really is a whole lot more than a device for talking. The allure is certainly understandable; mobile redemption and click-through rates do frequently beat their web-based brethren, and mobile’s comparatively low cost warrants a closer look, particularly in this down economy. But extending traditional digital marketing practices into mobile is not only fraught with peril, it’s also the surest way to spoil the bigger mobile opportunity.

Mobile is a game changer. Its transient physical properties make it so. It is the only digital screen that isn’t essentially a termination point. Mobile is NOT something you go to – unlike a TV, which is normally turned on to watch something, and then turned off. It is also unlike a desktop computer, which is stationary and still, ultimately task-oriented. Even a laptop is fundamentally different – when was the last time you honked at someone because they were on a laptop? Mobile devices are inherently personal, more wristwatch than computer. Failing to address the implied behavioral differences of mobile devices reduces the platform to a direct marketing receptacle, the next in a long line of screens offering results that don’t suck as badly as its predecessors. Does anyone else find it weird when a marketer brags about a single digit conversion rate, essentially ignoring the fact that 90%+ people DID NOT DO WHAT THE MARKETER WANTED THEM TO DO? Name me another profession where you’re allowed to be satisfied with such a crappy result.

Mobile devices should be conduits for physical activation. Where are the mobile marketing applications that get many people excited and engaged, not a few simply converted? They’re not here yet, because social marketers have yet to wrest the discussion away from direct marketers – who are too busy turning the platform into a media buy to realize that the advantage mobile has over traditional digital mediums is temporary and fleeting – and make it about conversation. A conversation where brands use mobile not to shout, but to listen. Not to blast the latest offer to, but as a way to get people excited.

Why don’t baseball games have ringtone waves sponsored by big brands? Why aren’t brands rewarding camera phone owners for snapping pictures of themselves using their products in novel ways? Why are banks focusing so heavily on extending web-based banking systems to mobile instead of thinking about the mobile device as a replacement for credit/debit cards (full disclosure: I hate carrying a wallet)?

Those questions can only be answered by people who’ve already had to think about a technology from the ground up: the social marketer.

Using Shortened URLs

Short URLs are a necessity with the rise of micro-blogging.  They also seem to have an added SEO benefit.

Dany Sullivan has a great piece on them at search engine land.

Top Choices

bit.ly: It offers all the key features you’d want in a service, with nice stats that show number of clicks over time, what sites are referring traffic to your twitted URL, locations clicks are coming from and Twitter conversations using the URL. It’s also the default in three of the four major clients — or three of the major clients, if you exclude Twitter itself.

tr.im: Offers all that bit.ly does other than not being built into Twirl. Tweetdeck support is coming soon. Stats are nice. Bit.ly perhaps offers more drilldown on the referrer front, from my fast review. Remember, a more in-depth review of tracking stats will come in the future.

cli.gs: Offers the same as the others above, though it is not built into either of the major clients TweetDeck or Twhirl. You do get TweetFeed support. Stats include showing which search engines have spidered your links. There’s a nice “social media mentions” section that show clicks coming off My Yahoo, FriendFeed, Google Blog Search and others.

More Choices

Snipurl / Snurl / Snipr / Sn.im: You kind of want them to pick a name and settle on it (like Sn.im). The service is currently in three clients, but it’s to be dropped from TweetDeck. Within Twhirl, it also uses the long Snurl.com domain. If you want sn.im URLs, you have to go outside the client to make them. Stats are simply the number of clicks — it’s not in the same class as services above. Finally, ZoneAlarm flagged it as spyware. It’s not, but that’s something to consider in case your visitors are running that software and trying to click on your links.

budURL: Being dropped from TweetDeck. Stats look extensive, if you want to pay. One of the longest domain names of any service.

Short.ie: Originally I had this down as not recommended, as it issued a 302 redirect. They got in touch with me and said not so! I tested again, and they are issuing 301s. They also provide custom URLs –I missed that. Both have been updated. Finally, they say that Twitterfeed support is coming. That with basic stats make them a nice alternative choice. However, they still can’t handle URLs with parameters (I tested that again, and it’s still an issue).

kl.am: Not built into any clients and the stats are fairly rudimentary.

POPrl: Semi-basic stats, being dropped from TweetDeck. No custom URLs.

idek.net: Very basic stats only, being dropped from TweetDeck. No custom URLs.